Retail Sales Associate

Sales Representative

Primary Responsibilities and Essential Functions:

• Ensures individual sales, retention, and customer experience targets are met
• Explains, illustrates, demonstrates product and accessory capabilities and offers suggestions based on customers\' wants and needs using established sales tools and technology
• Provides best-in-class customer service by consistently practicing sales behaviors
• Aids customers in completing purchases using established tools, and resolves issues promptly and professionally; maintains polished and professional presence and adherence to appearance guidelines
• Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
• Assists with store opening and closing duties, maintaining proper cash handling metrics
• Participates in inventory cycle counts
• Ensures sales floor remains well merchandised, clean, and visually appealing at all times
• Participates in workshops, special events, and product demonstrations to drive customer loyalty
• Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of the store
• May be required to work in other locations in the same geographical area
• Provides support for other sales agents as needed to ensure optimal customer service
• Assists with other duties as requested

Minimum: HS diploma, GED or relevant work experience

Ability to meet established sales, retention, and customer experience targets

Willingness to work a flexible schedule which includes weekends, evenings, and holidays

Track record of high individual performance with demonstrated financial result in sales and retention

Strong interpersonal and communication skills to effectively sell products using a solutions-based approach

Ability to multi-task and prioritize in a service-oriented, fast-paced team environment

Computer literacy with an aptitude for learning communication products, services, and accessories

Ability to lift 25-50 pounds to help manage stock room inventory

Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services

Preferred Qualifications:

• AS/AA or Technical Certification in related discipline desired
• One or more year of experience preferred in related field (i.e. Sales, Retail Sales, Service Industry, etc)
• Previous experience with store operational duties
• Cash handling; cashier and previous billing system experience
• Ability to showcase or drive solution minded resolutions for customer issues
• Ability to understand customer service principles and measures
• Fluency in the Spanish language, both written and spoken