Retail Operations Manager I, G&C - Remote Eligible

Manager I, G&C - QC Methodology

Work Location: Mount Laurel, New Jersey, United States of America

Hours: 40

Pay Details: $72,280 - $117,520 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Governance & Control

Job Description: The Manager I, G&C - QC Methodology manages a team of QC Analysts and oversees daily production of 1A Quality Control testing for Retail Operations functions. The position will also provide research, evaluation, reporting, operational and/or analytical support to the QC Methodology department.

Remote

Schedule: Monday-Friday 7:30am-4:00pm EST

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Manages a team of professionals, providing research, evaluation, operational and/or specialized business reporting and/or analytical support to the broader business leadership team that are assigned to projects ranging in size with medium complexity and risk

Provides coaching, mentorship and guidance to team within area of expertise

Coordinates and prioritizes multiple initiatives and manages team resource allocation

Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB

Focuses on short to medium-term planning and business issues (e.g. monthly-quarterly)

Contributes to the overall discipline and strategy for the respective areas

Sound knowledge of external competition, industry and/or market trends in relation to own function/business

Education & Experience:

Undergraduate degree preferred

5+ years of relevant experience

Broad and deep knowledge of business and risk and control environment

Proficient knowledge of governance, risk and control procedures, strategies & tactics

Knowledge of current and emerging trends

Skill in using analytical software tools, data analysis methods and reporting techniques

Skill in using computer applications including MS Office

Skill in managing budgets and resource allocation

Skill in mentoring, coaching and performance management

Ability to communicate effectively in both oral and written form

Ability to work collaboratively and build relationships

Ability to work successfully as a member of a team and independently

Ability to implement and evaluate program/project activities to ensure completion

Ability to exercise sound judgement in making decisions

Ability to analyze, organize and prioritize work while meeting multiple deadlines

Ability to process and handle confidential information with discretion

Ability to establish goals and objectives that support the strategic plan

Customer Accountabilities:

Develops, communicates and implements a holistic governance and control strategy for own specific business function in support of and integrated with the overall business strategy

Manages and plans activities that require alignment across multiple areas

Leads the implementation of regulatory change management and provides guidance to the team in the development and/or integrated implementation of policies/procedures/changes across multiple business/functional areas

Leads partnership with management and respective teams for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending actions to senior management

Ensures all administration, control and compliance activities are complete and accurate to meet targets for own area

Ensures an integrated and aggregated view of all related business risk and control activities across the overall function providing escalations, recommendations, and decision support to leadership

Forecasts programs/initiatives and demand, and coordinates prioritization of the portfolio/initiatives with key stakeholders

Provides functional/business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business risk strategies and executive management direction

Provides direction to complex, wide-ranging enterprise or cross-function/business projects as a SME and participates in designing, testing, and implementation of solutions

Shareholder Accountabilities:

Works closely with senior management to develop business plan, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale

Leads interface and relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements

Assesses/identifies key issues and escalates to appropriate levels and relevant stakeholders and business management where required

Identifies, mitigates and reports on risk issues per enterprise policy/guidance and ensures appropriate escalation processes are followed

Ensures business operations are in compliance with applicable requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

Leads or contributes to cross-functional/enterprise initiatives as a SME helping to identify risk/provide guidance for complex situations

Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed

Oversees or leads the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues

Protects the interests of the organization - identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

Responsible for management of the overall team providing both leadership, guidance, and expertise; ensures team adheres to enterprise frameworks and methodologies

Supports team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assesses potential impacts to the Bank

Leads a high performing team; provides ongoing feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees

Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner

Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes

Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives

Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives

Acts as a brand ambassador for your business area/function and the Bank

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel - Occasional

International Travel - Never

Performing sedentary work - Continuous

Performing multiple tasks - Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds - Occasional

Sitting - Continuous

Standing - Occasional

Walking - Occasional

Moving safely in confined spaces - Occasional

Lifting/Carrying (under 25 lbs.) - Occasional

Lifting/Carrying (over 25 lbs.) - Never

Squatting - Occasional

Bending - Occasional

Kneeling - Never

Crawling - Never

Climbing - Never

Reaching overhead - Never

Reaching forward - Occasional

Pushing - Never

Pulling - Never