Retail Customer Service Representative

Retail Customer Service Representative

Location: Enola, PA

Employment Type: Full-Time

Job Description

The Retail Customer Service Representative will serve as the first point of contact for individuals visiting retail locations during the open enrollment period. This role is responsible for delivering a professional, welcoming experience while supporting appointment scheduling and basic customer service needs.

Key Responsibilities:

Greet and assist both walk-in and scheduled customers.

Schedule appointments via phone and in-person, using probing questions to understand customer needs.

Answer basic inquiries related to health plan options, appointment logistics, and general services.

Process member information and documentation.

Accept and process payments.

Collaborate with sales representatives and other team members to ensure a seamless customer experience.

Additional Skills & Qualifications:

Previous experience in an administrative or customer service role (customer-facing experience is a plus).

Proficiency in Microsoft Office.

Experience with a CRM system.

Strong verbal communication and interpersonal skills.

Ability to handle high-volume, in-person interactions with professionalism.

Work Environment:

On-site front desk role.

Will work alongside sales representatives.

Hours: Monday-Friday, either 8:30 AM-5:00 PM or 9:00 AM-5:30 PM (40-hour work week).

Dress Code: Business casual; jeans allowed on Fridays.

Job Type & Location

This is a Contract position based out of Enola, PA.

Pay and Benefits

The pay range for this position is $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Enola, PA.

Application Deadline

This position is anticipated to close on Nov 14, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.