(remote)healthcare Client Services Coordinator

Healthcare Client Services Coordinator

Are you passionate about delivering exceptional service in a fast-paced healthcare environment? As a Healthcare Client Services Coordinator, you'll be the go-to resource for hospital staff, ensuring smooth workflows and accurate patient scheduling. This role is critical in supporting healthcare operations and improving patient experiences.

Shift: 3:00 PM or 4:00 PM - 11:00 PM EST

What You'll Do

Serve as the first point of contact for hospital staff, providing timely and accurate assistance.

Respond to and resolve inquiries through our ticketing system with professionalism and urgency.

Troubleshoot login issues and escalate complex cases when necessary.

Guide staff through platform workflows, focusing on case management and patient scheduling best practices.

Assist with patient-related processes to ensure seamless coordination and support.

Communicate effectively using medical terminology and understanding hospital workflows, especially in Sterile Processing Departments and Operating Rooms.

Collaborate with technical teams to resolve escalated issues promptly.

What We're Looking For

1-2 years of experience in healthcare customer service, with a strong focus on patient scheduling and support.

Familiarity with medical terminology and hospital operations.

Excellent problem-solving and communication skills.

Ability to thrive in a fast-paced environment and manage multiple priorities.

Preferred Skills

Experience in call center operations and data entry.

Knowledge of healthcare troubleshooting, medical devices, and billing processes.

Customer-first mindset with attention to detail.

Why Join Us?

You'll be part of a collaborative team that values innovation and efficiency. This is an opportunity to make a meaningful impact on patient care and hospital operations while working in a dynamic, growth-oriented environment.

Job Type & Location

This is a Contract to Hire position based out of Cleveland, OH.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cleveland, OH.

Application Deadline

This position is anticipated to close on Dec 25, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.