Quality Engineer - Distribution Center

Quality Engineer

The Quality Engineer ensures product integrity, compliance, and customer protection within the Distribution Center by maintaining strict control of nonconforming product, leading investigations for customer complaints related to shipping errors or transportation damage and sustaining the ISO 9001:2015 Quality Management System. The role drives corrective and preventive actions, supports internal audits, strengthens logistics processes, and promotes a culture of quality ownership across warehouse and shipping operations.

Product Nonconformance Management

Maintain the identification, segregation, documentation, and disposition of nonconforming product within the DC.

Ensure no nonconforming product is shipped without formal approval.

Track trends in damages, mislabels, and packaging issues.

Customer Complaint Management (Shipping & Transportation)

Shipping errors

Missing or incorrect items

Packaging failures

Transportation damage

Apply structured problem-solving (8D, 5 Why, Ishikawa).

Define and follow up on corrective actions with Operations, Logistics, and Carriers.

Communicate complaint status and risks to internal stakeholders.

Quality Management System (ISO 9001:2015)

Maintain DC-specific procedures, work instructions, and records.

Coordinate internal audit schedules and support external audits.

Ensure document control and compliance with ISO requirements.

Internal Audits & Process Discipline

Plan and execute internal audits for receiving, storage, picking, packing, and shipping.

Document findings and ensure timely closure of corrective actions.

Validate adherence to Standard Work and packaging standards.

Continuous Improvement & Lean

Implement Lean tools (5S, standardization, Poka-Yoke, Kaizen) in warehouse processes.

Analyze data to reduce shipping errors, transportation damage, rework and repacking, Cost of Poor Quality (COPQ).

Support cross-functional improvement projects.

Problem Solving & Risk Prevention

Lead root-cause analysis for internal defects and customer complaints.

Validate effectiveness of corrective actions through data and audits.

Identify risks in packaging, labeling, handling, and storage processes.

Training & Quality Culture

Train warehouse personnel on defect detection, packaging standards, escalation processes, handling of nonconforming product.

Promote quality ownership across all shifts.