Program Support Assistant (OA)

Program Support Assistant (PSA) for Surgical Service

The Program Support Assistant (PSA) for Surgical Service serves the Chief by providing program administration, clerical needs, and coordination of administrative needs for service personnel. The PSA provides clerical and administrative support for the service which has training, patient care, research programs, and outpatient clinics, all of which require coordination and/or oversight by the Chief, Surgical Service.

Responsibilities include:

• Providing support at the front desk of surgical admin office
• Assisting Admin Officer with administrative tasks
• Supporting the Section Chiefs with administrative duties
• Acting as primary resource in answering phones and referring stakeholders to appropriate resources
• Collecting/providing information to complete contracts for part-time staff
• Assisting in identifying equipment needs and referring to program specialist for ordering and inventories
• Responsible for clinic access, including clinic modifications and clinic cancellations
• Serving as timekeeper
• Serving as PIV sponsor and TMS Administrator
• Processing incoming and outgoing information for the service, including correspondence, reports, memos, templates and composing responses for SS in timely manner
• Maintaining files for staff, physicians, and residents
• Assisting to ensure all staff have PIV cards and computer access
• Receiving, scheduling, referring, and contacting members of the staff, agency, and community as directed by AO and Service Chief
• Has access to SC/HSS calendars, schedules meetings, and reserves conference room
• Performs other duties as assigned

Work Schedule: Monday-Friday, 7:00am-3:30pm CST

Telework: This position may be authorized for Ad-Hoc telework only. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/PD041780

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements Conditions of Employment:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience as described below:

GS-07 SPECIALIZED EXPERIENCE REQUIREMENT: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Making appointments, arranging conferences and meetings Collecting information and assembling files Take and transcribe dictations Compose letters and reports accurately Gather information and data analysis to make recommendations for service resolutions Order and monitor supplies and equipment Proficiency Requirement: In addition to meeting time in grade and experience requirements, applicants for this position must show possession of the following skills: 40 words per minute typing speed.

You will be rated on the following Competencies for this position:

• Administration and Management
• Creative Thinking
• Customer Service
• Data Management

Physical Requirements: The work is primarily sedentary in an office setting. However, some walking, standing, bending, and carrying of light objects (such as papers, books, office supplies) is required. This position demands periods of intense concentration and the ability to maintain control in difficult situations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education: There is no educational substitution at this grade level.

Additional Information: This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.