Program Support Assistant (ehrm)

Program Support Assistant (EHRM)

Our mission: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Responsibilities: The primary purpose of the position is supporting many administrative aspects of the functions of the Chief of Staff reporting services and EHRM. Duties include but are not limited to: routing incoming phone calls to as needed, coordinating staff meetings, performing a wide variety of administrative tasks associated with maintaining and supporting the work performed within the Service, acting as the primary liaison between the program offices and administrative offices outside the organization, generating a variety of documents such as letters and reports, utilizing basic software and printing functions, integrating several types of software to generate specific working documents and forms such as spreadsheet, database, word processing, graphics, and other similar products, selecting appropriate system, application, and format, performing administrative and/or clerical procedures to support a variety of office functions, monitoring and controlling correspondence and records throughout the service, receiving and monitoring externally and internally generated correspondence and inquiries, maintaining a correspondence control system which monitors the receipt and distribution of correspondence, following up to ensure observance of deadlines and coordination of internal comments and clearance, acting as primary timekeeper for time and attendance for assigned personnel, serving as a resource for information, policy and procedures related to time and attendance and liaison to the payroll department, inputting reason codes and tracking and verified accuracy of overtime and contracted hours and costs, maintaining service schedules, assisting with the management of the service calendars, scheduling appointments, coordinating meetings, and/or scheduling conferences, resolving scheduling conflicts, rescheduling appointments and printing documents needed for the day, serving as a Talent Management System (TMS) Coordinator, serving as the Automated Data Processing Application Coordinator (ADPAC) for the service, resolving minor computer issues, submitting ePASs or NARS, telecommunication issues, contact center software issues and coordinating telework requests.

Work Schedule: Monday-Friday; 8am-4:30pm

Telework: This position may be authorized for telework (Adhoc). Telework eligibility will be discussed during the interview process.

Position Description/PD#: Program Support Assistant (EHRM)/PD22120O

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Requirements Conditions of Employment: You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959.

Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/12/2025.

You may qualify based on your experience and/or education as described below:

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and typing proficiency as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: maintaining tracking of proficiencies, notifying providers prior to due date and routing through appropriate channels for timely submission, perform timekeeping duties for various sections falling under M/MSS, maintaining part-time and on-call schedules, assist with coordination completion of Market Pay panels, provides administrative support for employee travel requests, may assist with maintaining competency folders, tracks and submits appraisals, OPPE, FPPE, proficiencies and awards. Providing great customer service

Typing Proficiency Requirement: In addition to meeting the required specialized experience, applicants for this position must show possession of the following typing proficiency. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Proficiency skills of self-certified applicants may be verified by administering the appropriate performance test. For this position, applicants must be able to type 40 words per minute. Words per minute are based on a 5 minute sample with three or fewer errors.

You will be rated on the following Competencies for this position:

Customer Service Identity Management Manages and Organizes Information Organizational Awareness

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.