Program Support Assistant

Program Support Assistant

Incumbent serves as program assistant for the patient care services actively participating in the management of a variety of technical and administrative functions. Responsibilities include primary support to Nursing Surgical Service, Operative Care line. Incumbent also provides necessary back up coverage for PCS clerks as needed. Based on the substantive programs within inpatient care, the incumbent attends to the complex program standards and reporting requirements, as well as to efficient operations which meet supervisory as well as customer needs and assumes substantial responsibility in meeting excellent program outcomes. Within this framework the incumbent performs the following:

• Prepares various reporting documents.
• Utilizing data obtained from a variety of sources, the incumbent independently calculates/computes, prepares and distributes various reports and special analyses or reviews for use by the hospital and service administrative staff and program officials assuring accuracy, completeness and timeliness.
• Incumbent contacts appropriate staff for clarification and action.
• Uses computer applications proficiently and manages hardware and software systems (including Microsoft Word, EXCEL, Outlook, as well as the medical center system utilizing VISTA and CPRS). If problems arise the incumbent cannot solve, communicates with appropriate personnel for a prompt solution.
• This also includes special program applications which require technical expertise in data entry, retrieval and transmission for accurate workload accounting, data reconciliation and reporting.
• Maintains a complete backup of hard drive and assures security of computer data.
• Provides primary support for service including coordinating communications for staff and patients/families; prioritizing messages and notifying staff appropriately for necessary action; entering and retrieving patient/program data and assimilates reports; coordinates administrative reporting requirements; coordinates meetings; manages inquiries and receives and problem solves customer concerns and refers to program official as appropriate.
• Provides program support for all service programs which includes coordinating communications; accurately entering, retrieving, transmitting required data and reconciles data for accuracy of workload; prepares status reports.
• Performs other duties as assigned.

Work Schedule: Monday- Friday 7:30am-4:00pm or 8:00am-4:30pm

Position Description Title/PD#: Program Support Assistant/PD07610A

Physical Requirements: The work requires walking, bending, standing, and setting particularly related to computer work. Carry office supplies, records, etc. and transport other similar items is required.

Requirements Conditions of Employment You must be a U.S. citizen to apply for this job. Subject to a background/suitability investigation. Selective Service Registration is required for males born after 12/31/1959. A complete application package; Resume, Transcripts, etc. is required. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Experience operating a variety of technical equipment, i.e., PC in a Windows environment, calculator, copier, fax and other related computer applications; Prepare correspondence and reports ensuring correct grammar, spelling punctuation and in required format; Accurate record keeping; Knowledge of routine office procedures such as requesting supplies, screening calls, reviewing mail, etc; Ability to communicate both verbally and in writing with a large number of individuals from varying ethnic, educational, professional and cultural; and Knowledge of customer service skills. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.