Program Applications Specialist (ehrm)

Program Applications Specialist (EHRM)

Serves as a Program Applications Specialist VISN 12 Network, supporting telephone intensive services, technology, and staff throughout the VISN. The Program Applications Specialist serves as a functional expert for matters relating to the core technology systems within VISN 12 Telecommunications. Additionally will provide trainings to core service end users, leads, supervisors and program managers to ensure competence.

Responsibilities include:

• Integrator that coordinates business processes, software functions, and training
• Ensure the business process is in place to support the implementation of new and updated information technology systems.
• Serves as the functional expert for all matters relating to training for the new Electronic Health Record.
• Responsible for the coordination and training for service and facility staff in administrative and clinical areas for the new Electronic Health Record.
• Provides training and troubleshooting for clinical and administrative staff in business processes.
• Provides training for individual users on daily operational tasks and trains new users.
• Responsible for developing and presenting both formal lectures and on-the-job sessions.
• Trains users in resolving minor processing and equipment problems.
• Works with supervisors and collects information about the data and training needs for the service areas.
• Collects individual needs to determine menu access and training options for local, regional and national staff.
• Tracks, documents and records training attendance and completion.
• Serves as the technical expert in Talent Management System and requires TMS Administrator skills.
• Problem solver with the special ability to integrate overall knowledge of the system and the training process, and to be innovative in the process.
• Provides testing of new options and software versions prior to implementation to gain familiarity with the new product features and confirm that software is working according to specifications.
• Provides support to the Informatics Service by providing information and analysis of software functions within the service.
• Responsible for designating and preparing data management, special studies, and reports for use by top management for budget preparation, workload projections, and quality assurance and utilization reviews.
• Prepares and delivers regularly recurring reports of training and program goals to leadership.
• Maintains a close working relationship with various program officials.

Work Schedule: Monday through Friday 7:30am-4:00pm

Telework: This position may be authorized for Adhoc telework. Adhoc eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Requirements Conditions of Employment:

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/17/2025.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: Must have one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of the Program Support Assistant at the developmental level, and that is typically in or related to the position to be filled.
• GS-9 LEVEL EDUCATION: Have successfully completed a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related?
• GS-9 LEVEL COMBINATION: Possess a combination of graduate education and specialized experience as described above?

Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.

You will be rated on the following Competencies for this position:

• Education and Training
• Information Management
• Oral Communication
• Problem Solving
• Project Management
• Strategic Thinking
• Systems Integration
• Teaches Others

Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee.

Work Environment: Work is performed in an office setting with occasional visits to areas within the service as well as throughout the Medical Center. Work area is adequately lighted, heated and air conditioned. The normal risks and discomforts typical of an office and clerical work area are included. There are no unusual risks or safety hazards associated with this position.