Product Support Specialist

Product Support Specialist

The Product Support Specialist provides on-site support to Automotive Refinish Territory Managers and Customer Service. This role is responsible for collecting and communicating customer feedback, and ensuring their issues are addressed in an expedient manner. The position requires strong communication skills and the ability to document and present technical results clearly.

Key Responsibilities:

• Deliver on-site technical service and support Territory Managers for assigned product lines.
• Execute basic technical assignments and troubleshooting tasks under guidance.
• Collect, document, and communicate customer feedback to internal teams.
• Maintain strong working relationships with multiple internal and external stakeholders.
• Provide clear and concise documentation of technical findings and service activities.
• Present technical results and updates in writing or orally to TMs, Toll Producers, and internal teams.
• Facilitate Root Cause Analysis for products found to be defective.
• Adhere to safety, quality, and compliance standards at all times.

Required Qualifications:

• Bachelor's degree in related fields such as communication, marketing, project management, and/or science fields; or an equivalent combination of education and experience.
• 2 or more years of experience in a technical service, field support, or customer-facing role.
• Basic understanding of technical service processes and tools.
• Strong verbal and written communication skills.
• Ability to work effectively in a team environment.
• Root Cause Analysis skills.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.