Product Operations Manager, Identity

Product Operations Manager

The Product Operations team at Uber plays a crucial role in ensuring the development and rollout of products that drive the business forward. As a Product Operations Manager, you will work closely with our cross-functional partners to identify opportunities, prioritize, test, rollout and iterate products and own the communication throughout the product development cycle. Your work is to ensure we build and launch the right platform solution that will support the company growth across multiple business verticals on a global scale.

The identity team is responsible for defining one of the fundamental components of the user's identity and risk management system and protecting our business accounts against identity fraud and stolen identities. In this role, you will help build and scale sophisticated identity solutions and scalable distributed systems and technologies to enable Uber to grow its business globally.

What the Candidate Will Do:

Strategy

Surface and advocate for key insights from the business to advise product improvements

Advise product teams on the global feasibility of products throughout the product lifecycle

Lead a community of strategic leaders to encourage meaningful impact to the business

Collaboration

Align functional partners on key objectives for the program/product

Collaborate with key partners (legal, tax, policy, support etc) to prepare the product for launch, in line with business objectives

Maintain regular communications with cross-functional partners across the org

Operations

Define the operating structure and processes to implement on product strategy as an individual contributor on a highly-effective product operations team

Develop an end-to-end product testing & rollout plan, and project-manage implementation

Track core business metrics related to the product

Identify key problem areas and/or geographies impacted by the product post-launch

Basic Qualifications:

Ability to foster collaboration and facilitate teamwork

Excellent communication ability to engage internal and external customers

Deep analytical experience, SQL Proficiency

Strong cross-functional, project management experience

Strategic alignment, able to bring key partners across functions together

Ability to use data to inform and support critical decisions

Minimum 4 years of experience in operations, business consulting, finance or similar analytical role

Preferred Qualifications:

Prior experience working on global projects, or in an international setting

Prior experience with building a business case for a new product

Prior experience working in the identity, risk detection or FinTech space

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.