Pharmacy Account Manager - Remote Eligible

Pharmacy Account Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As the Pharmacy Account Manager, you are joining an elite team within OptumRx Client Management. The Account Manager (PAM) acts as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally.

In your role you will be responsible for managing the day-to-day operational functions of multiple customers in the areas of Implementation /onboarding new customers, escalated member/client concerns, benefit design setup and changes, product/program implementation and other service delivery projects to ensure operational quality and client satisfaction.

The Account Manager will work closely with Account Executives to build relationships and fully represent client(s) internally and also represent OptumRx to the client(s), consultants, brokers and all external entities.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Work is self-directed and not prescribed
• Manage operational performance and service delivery for ongoing contract relationships to clients for one or more accounts
• Assesses and interprets client needs and requirements
• Identifies solutions to non-standard requests and problems
• Translates concepts into practice
• Acts as the client liaison and client subject matter expert to internal partners
• Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve
• Prioritize multiple tasks in a fast-paced complex environment
• We welcome an investigative personality who is interested in finding answers
• The Pharmacy Account Manager position may require travel nationally up to 10%

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience working within the PBM industry or a similar Account Management Role
• Intermediate level of proficiency in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
• Intermediate level of ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
• Ability to work our normal business hours of 8:00am - 5:00pm

Preferred Qualifications:

• 5+ years of experience within PBM industry
• RxClaim experience

Soft Skills:

• Strong analytical capabilities
• Excellent written, oral, and active listening communication skills. Demonstrated ability to message, position, and present information for maximum customer impact

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.