Personal Insurance Account Manager

Account Manager

We are seeking an Account Manager to join our growing Personal Lines team! In this role, you will assist Account Managers and Producers in servicing assigned Personal Lines accounts in accordance with the company's practices, policies, and procedures. You will play a key part in supporting client retention, maintaining strong carrier relationships, and delivering exceptional day-to-day service.

In this role, you will:

Manage a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making

Provide professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues

Be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

Make major decisions independent of manager approval on the book for which you are responsible

Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts

Acquire understanding of clients' insurance objectives and critically analyze and compare insurance plans to determine suitability

Stay abreast of changes in the insurance industry and other external conditions that may impact their clients; make appropriate recommendations to clients in response to those changes independent of manager approval

Act as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve

May also negotiate with underwriters and carriers

Troubleshoot claims and billing issues

Responsible for overall retention of accounts in assigned book of business

Develop new business from existing accounts and assigned leads, and contribute to meeting departmental production goals; identify and follow-up on cross-selling opportunities when appropriate

Manage, organize, and conduct client meetings when necessary

Appropriately document conversations with clients and carrier representatives and update all HUB computer systems and automated agency management systems when necessary; ensure the accuracy of data in those systems

Travel on company business as required

Prepare reports for management as required

Attend industry related continuing education training and courses

What you offer us:

1-2 years of experience and demonstrated proficiency in an insurance account management

Prior agency/brokerage experience is preferred

High School diploma or equivalent required

Currently licensed in good standing in required lines and states

Current with all necessary CE credits in required lines and states

Excellent written and verbal communications skills

Superior customer service and problem-solving skills

Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management system(s)

Ability to work in a fast-paced, team environment

What we offer you:

A rewarding job that helps local businesses in the community

Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options

Generous time-off policies

A work/life balance because that's important for all of us

Learn from the expertise of your coworkers

Growth- HUB is growing, and so can your career

Be part of a motivated team

Additional benefits based on qualifications of applicant

About HUB:

HUB International is a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. At HUB, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. With over 19,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Why Choose HUB?

At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

are seeking a progressive work environment at a rapidly growing organization

have a desire to help others protect their future

have an entrepreneurial spirit and are challenged by the opportunity to grow the business

are focused on learning and development to enhance your industry knowledge and expertise

are a self-starter willing to invest time and energy to learn the technical aspects of our business

believe in integrity and building success by developing relationships with others

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $60,000 to $80,000 annually and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

The posting end date is February 9, 2026. This may change depending on the volume of applicants. This hybrid role requires 3 days per week in the office.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.