Patient Service Coordinator (office, Admin) - Homecare

Patient Service Coordinator (Office, Admin) - HomeCare

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: pride in what they do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a patient service coordinator. Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our person-centered care model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients' families.

The patient service representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsible for patient scheduling, pre-registration, registration, insurance verification, and ensures patients have been cleared for homecare visits. The patient service representative performs a variety of secretarial, billing, and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. Provides administrative support to the office staff.

Provides support to the front desk/reception area and provides general administrative support:

• Greet all patients and visitors
• Answer incoming phone calls in a professional manner, and triage the call if appropriate to ensure the patients' needs are met in a timely manner
• Create and distribute electronic messages in the EMR
• Mail information to new patients prior to visit in accordance with department policies
• Assist with general office duties such as photocopying, scanning information into a patient's EMR, distributing reports, sorting mail, faxes, delivering materials, etc.
• Provides back-up support to other front desk staff as needed

Responsible for mail processes, postage equipment, and office equipment:

• Maintains inventory processes including ordering and receiving according to appropriate levels set by agency guidelines
• Coordinates and clarifies data with care management team in regards to medical supplies
• Identifies, researches, and resolves order discrepancies
• Effectively organizes and maintains documentation for inventory control purposes and budgetary need pertaining to medical & office supplies/forms
• Covers for other departments as necessary

Exhibits strong customer service skills through positive, helpful interactions, and communication. Will actively participate in the performance improvement process known as H3W. Perform other duties as assigned.

Education: High school diploma or equivalent required. Bachelor's degree preferred.

Experience: Experience in a customer service role.

Knowledge, skills, and ability requirements:

• Comfort and ability to handle confidential information.
• Comfortable working in a fast paced, evolving customer service environment with patience, flexibility, and attention to detail.
• Proficient skills in windows-based software (including word processing, spreadsheet, database, and presentation programs).
• Excellent interpersonal skills necessary to communicate with departments, employees, physicians, and managers.
• Problem solving skills.
• Engaging, self-motivated, and entrepreneurial.

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments, and community education to countless men, women, and children. We know that a thriving organization starts with thriving colleagues - we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.