Parking Operations Manager - Medical Facility

Parking Operations Manager

We are seeking a Parking Operations Manager for a Medical Facility in Syracuse, NY. This is a unique opportunity to oversee a team of parking professionals, providing access to medical care at multiple entrances. This is a salaried position, starting between $58,000-$62,000 annually. Additional incentive bonuses are also available.

Position Summary

The Account Manager directs and coordinates all daily operations. Responsible for developing relationships and serving as a single point of contact for the company's client. Proven ability to cope with conflict, stress, and crisis situations through effective problem-solving and mediation skills. Oversee compliance to established policies, procedures, and guidelines.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Providing leadership and management to ensure that the mission and core values of the Company are put into practice
• Establish and build strong working relationships amongst team members.
• Manage day-to-day client communication and ongoing relationships with management.
• Assist with training new employee's and to help foster positive attitudes.
• Advise and enforce employees on organizational policies.
• Manage and coach team members on day-to-day valet operations.
• Review and maintain the daily auditing process that may include tickets, cameras, assisting with the initial processing of claims and other administrative duties
• Assisting in development of forms and tools to increase company efficiency and risk management
• Supervising directly non-supervisory level employees; carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Effectively managing through clear, direct, and respectful communication
• Performing other duties as assigned
• Maintain contractual obligations to our clients to the standards of VPA's history and culture
• Develop and maintain positive relationships with the Company's clients, including regular contact to ensure their satisfaction with the service delivered to their facility
• Respond to client needs promptly, addressing any concerns as promptly as possible
• Assist in all Operational and HR functions as needed, including the hiring, and firing of staff, with the approval of the HR Department
• Ability to respond during hours of operations, be available by phone and in person

Minimum Qualifications (Knowledge, Skills, and Abilities)

Active Listening

Speaking

Critical Thinking

Reading Comprehension

Leadership

Management of Personnel Resources

Time Management

Complex Problem Solving

Social Perceptiveness

Coordination

Negotiation

Persuasion

Instructing

Desktop Computer Skills

Databases

Internet

Navigation

Presentations

Spreadsheets

Word Processing

Other

This employee is classified as Exempt under FLSA Standards

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. A driver's license in good standing will be required, and the Account Manager will need to meet the physical requirements of a Valet Attendant, including running and standing as needed.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

VPA offers weekly payroll - get a check, direct deposit, or a pay card each week!

Why work for VPA?

Positive company culture

Numerous Benefits and Incentive Programs for Employees

Company trips (such as sporting events or company picnics)

Quarterly newsletter to update you on what's new with the company and to inform you on new opportunities

We promote management from within the company.

At VPA you are not just a face, all levels of management get to know each and every one of you when working side by side

In this challenging economy, our company has still been growing at a rapid rate providing new opportunities for staff

Blue Cross Blue Shield insurance for full-time staff, Retirement plan 401k

Job Requirements

Must be at least 18 years of age

Must be able to drive a standard transmission vehicle to the satisfaction of management (some training is available)

Have your own transportation (driving experience)

Have experience working in customer service

Must have a good driving record

Communicate effectively with customers and coworkers.

Both written and verbal communication.

Duties and responsibilities

To maintain a professional image for our client establishment

To assist any and all patrons in any way we can

To park their vehicle in a safe manner, ensuring its safety at all times

To run back to the valet station as quickly as possible, ensuring that customers will not have to wait for service

To get along well with their coworkers and enjoy their job

Physical Demands

Standing for the duration of your shift

Running/Jogging to retrieve cars up to 20 times a day or more

Entering and exiting customers' vehicles 6- or more times daily

Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers' vehicles)

Communicate effectively with customers and coworkers

Work environment - Outdoors for the duration of the shift. Inclement weather (hot, cold, precipitation, etc) will have a significant impact on the employee's work environment. Shifts will not be canceled due to inclement weather and all employees will be required to attend their scheduled shifts, and maintain a high quality of work despite weather conditions.

VPA is an Equal Opportunity Employer.