Operations - Quality Manager

Operations Quality Manager

SBM Management is searching for a dynamic Operations Quality Manager! The Operations Quality Manager will be responsible for coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities. The individual will be responsible for developing effective quality control processes.

Responsibilities:

Devise and review specifications for products or processes to ensure effective quality control

Ensure SBM's quality management systems conforms to all regulatory/legal requirements

Oversee inspection of materials to ensure they meet requirements

Monitor internal processes for quality standards

Keep up on standards, regulations/laws, issues, and news with respect to product and service quality

Develop work schedules to ensure adequate service

Prepare schedules for service personnel, assigns personnel to routes

Inspect and evaluate physical condition of establishment for program compliance, i.e. safety, quality, and service

Audit and maintain inventory supplies and equipment

Investigate and promote improved equipment and methods

Review customer requests for service to ascertain cause for service request, @type of malfunction, and address with manager

Implement organization policies and goals

Facilitate budget requests to identify areas in which reductions can be made

Assist with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts

Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements

Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents

Collect data for preparing estimates, labor hours, expenses, and other metrics

Maintain a safe work environment for self and employees

Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.

Direct supervisory management engaged in support of facilities programs

Act as liaison between company, customers, clients, employees, and subcontractors

Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees

Assist with human resource concerns and issues

Support compliance training for new hires and sustaining management/associates on quality expectations and systems.

Some travel may be required for this position

Qualifications:

A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience

CPR/AED/First Aid certification a plus

May be required to have a valid driver's license

Completed all safety and task training certification

May be required to be forklift certified

Bilingual a plus

Ability to read and interpret instructions, procedures, manuals, and other documents

Strong verbal and written communication skills

Knowledge of cleaning methods and equipment and willing to share with team

Knowledge of the upkeep and care of the cleaning equipment

Knowledge of cleaning compounds and chemicals, and their safe, efficient use

Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills

Knowledge of Microsoft Office and computer skills

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public

Compensation: $70,000 - $70,500 per year

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.