Operations Processor - Mail Services

Job Title

This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction. May have direct contact with 3rd party vendors and / or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.

Basic Qualifications

High school diploma or equivalent

Two to four years or more of operations services related work experience

Preferred Skills/Experience

Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements

Proven commitment to high quality customer service

Ability to work well with external and internal customers

Good time management skills to maximize production and execution of tasks in a fast-paced environment

Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide

Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

Ability to identify, analyze and resolve exceptions through data interpretation

Strong PC skills

Good verbal and written communication skills

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws.