Operations Manager - HVE

Operations Manager

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal is currently hiring an Operations Manager that is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions. Takes prompt action to when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Responsibilities:

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines.
• Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures.
• Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times.
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.
• Receives weekly time-sheets and updates Winteam schedules as necessary.
• Runs bi-weekly payroll according to company procedures.
• Processes requests for final paychecks, anniversary bonuses and other pay related issues.
• Conducts disciplinary and counseling sessions with Security Professionals as needed.
• Initiates termination procedures as needed.
• Maintains regular proactive contact with Security Professionals.
• Maintains high employee morale and low employee turnover.
• Maintains a smooth running operation.
• Maintains a well-organized, clean and effective working area.
• Performs additional projects or tasks as may be directed by managers.

Qualifications:

• Minimum high school diploma or equivalent.
• Minimum three (3) - five (5) years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization.
• Must be able to secure a valid Guard License if required by the state in which you are applying.
• May require a current state driver's license and have the ability to safely operate a vehicle.
• Ability to write effective and concise reports and document investigations and counseling sessions.
• Demonstrated working knowledge of personal computers and Microsoft Office software mandatory.
• Demonstrated ability to be very customer service oriented.
• Energetic and focused personality with a demonstrated ability to take initiative.
• Professional, articulate and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required.

Preferred Qualifications:

• Prior security industry and/or military experience.
• College degree or coursework.
• Prior experience in the security industry, law enforcement, military and/or customer service.
• Experience in scheduling, operations and/or employee management in a service-related industry.

Benefits:

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal day.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.