Operations Manager

Alpine Express Shuttle Service Lead Driver

Alpine Express - a brand new on-post shuttle service - is launching soon at Fort Drum, serving military personnel and their families.

The Lead Driver is responsible for coordinating, assigning, and overseeing driver schedules in compliance with contract requirements, as well as State and Federal regulations. This role manages the scheduling and execution of trips from start to finish, provides operational support to drivers, and leads the team to ensure safe, timely, and efficient transportation services.

Location: Fort Drum

Pay Range: $25-$27.50 per hour

Full-time: May include weekend hours

Benefits:

Health

Life

Vision

Dental

PTO

401 K (matching)

Essential Duties & Responsibilities

Support the Area General Manager in promoting a positive company image.

Monitor daily radio communications, providing drivers with timely updates and ensuring on-time performance.

Respond promptly and calmly to driver emergencies, breakdowns, and assistance needs.

Coordinate with staff on equipment issues, driver hours, and customer concerns.

Identify and address driver performance issues; escalate to the AGM and Safety personnel as needed.

Manage driver hours to support cost control.

Act as a liaison between customers, vendors, and internal departments to coordinate efficient trip scheduling.

Prepare computerized trip schedules detailing pickup/drop-off times and locations.

Generate trip estimates, finalize pricing, prepare invoices, and submit for supervisory approval.

Maintain accurate records of trips, driver rotations, and monthly files.

Route trip materials for customer and client approvals as required.

Address and help resolve conflicts or issues between drivers, schools, and programs.

Receive and assist in resolving complaints from parents, schools, transportation directors, and other customers.

Provide leadership, guidance, and support to dispatch staff.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.