Operations Manager

Operations Manager

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

$120,000 / yr

Allied Universal® is hiring an Operations Manager. As an Operations Manager, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at one or more security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to a high profile client. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Responsibilities:

Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels

Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement

Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements

Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity

Identify and mitigate security risks; develop and implement security protocols, training, and response plans

Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

Ensure consistent security officer service delivery across multiple site locations

Stay abreast of all relevant operational, procedural, and systems topics and issues impacting the guard program

Participate in and ensure the accurate processing of Allied Universal invoices for customer management review and approval for payment

Manage projects involving security system installations, upgrades, and service work

Coordinate with security integrators providing services to our customer

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

Qualifications (Must Have):

High School diploma or equivalent

Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry

Minimum of five (5) years of experience in the private security industry

Minimum of two (2) years of experience in security management

Minimum of two (2) years of experience driving operational goals and metrics

Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results

Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction

Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making

Demonstrated abilities to grasp complex electronic access control, video surveillance, and security design concepts and procedures

Excellent oral and written communication skills

Highly proficient project management skills; effective planning and organizing, innovative problem solving skills

Proficient computer skills

Demonstrated leadership skills consistent with managing across a matrixed organization

Preferred Qualifications (Nice To Have):

Law enforcement, military and/or contract or proprietary security services experience

Experience managing a dispersed workforce in a multi-location operation

Benefits:

Medical, dental, vision, basic life, AD&D, and disability insurance

Enrollment in our company's 401(k)plan, subject to eligibility requirements

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Job ID: 2025-1499332

Location: United States-California-San Francisco

Job Category: Management