Operations Manager

BBQA Role At Associated Bank

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank conducts a thorough background check on all new hires.

Role Summary: Support branch teams by strengthening operational integrity, compliance, and risk management across the region. Partner closely with branch leadership to coach, train, and drive consistent execution of procedures. This role offers strong visibility, leadership exposure, and growth within branch operations.

Key Accountabilities:

• Own and drive the Region’s BBQA performance, using audit results to identify trends and coaching opportunities.
• Partner with branch and regional leaders to plan branch visits, action plans, and operational improvements.
• Coach teams on compliance, fraud prevention, operational controls, and risk management practices.
• Lead teller training and coordinate mentoring to ensure operational readiness and consistency.
• Facilitate regional job family and Teller Supervisor meetings to communicate procedural changes and best practices.
• Manage District Required Deposit Documents and reduce outstanding items over 30 days.
• Support onboarding and ongoing development for new Branch Managers, Assistant Managers, and Teller Supervisors.

Education & Experience Required:

• Associate’s Degree or equivalent combination of education and experience in Finance, Banking, or Business
• 2+ years of banking experience, preferably in operations or sales
• 1+ year of coaching or training experience
• Ability to travel within the region with reliable transportation

Preferred:

• 4+ years of bank operations and sales experience
• 2+ years of coaching, training, or facilitation experience

Why You’ll Love Working Here: At Associated Bank, you’ll join a collaborative culture that values integrity, development, and community impact. You’ll gain exposure to regional leadership while building expertise that supports long-term career growth.