Operations Liaison

Operations Liaison

The Operations Liaison acts as the primary point of contact and go-to resource for the Operations Teams in utilizing company software and industry applications to achieve Execution Excellence. This role is responsible for ensuring that the Operations Teams effectively use various applications such as Procore, Bridgit Bench, RMS, and ECMS throughout all stages of a construction project. The Operations Liaison will train, develop, and monitor the application of these tools, ensuring performance metrics and KPIs are being utilized to maintain consistency, operational efficiency, and successful project delivery.

The Operations Liaison is responsible for leading all Project Administration functions.

The ideal candidate will have a deep understanding of construction operations processes and be comfortable working across multiple teams to streamline workflows, develop and maintain SOPs associated with Operations Software Applications, and support seamless communication among all stakeholders. The Operations Liaison plays a critical role in helping projects stay on track, within scope, and on budget.

Primary Job Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. System Administration and Application Support

   Serve as the Subject Matter Expert (SME) for all Operations software, including Procore, Bridgit Bench, RMS, ECMS, and other key industry applications.

   Provide training to Operations teams on software tools and industry applications, ensuring efficient use and full adoption.

   Travel as needed to conduct on-site training and support for field teams and project managers.

   Develop and maintain operating procedures for software and applications to ensure standardization and consistency in usage.

   Troubleshoot and resolve issues related to software and applications, acting as a liaison between the software vendors and internal teams.

2. Workflow Optimization and Process Development

   Lead the development and implementation of improved operating procedures for key areas including Preconstruction, Document Control, Cost Management, Billing, RFI, Change Orders, Subcontract Buyout, and more.

   Create and maintain Standard Operating Procedures (SOPs) associated with Operations Software Applications for processes like Project Administration, Owner Contract Management, and Procore Subcontract Management.

   Develop and update templates, forms, and workflows for smoother execution of construction pro