Office Services Supervisor 3

Office Services Supervisor 3

This position provides leadership for and management of the Demographic Unit of the Tax Operations Division. The Demographics supervisor is responsible for managing taxpayer compliance with tax laws through demographics review of all Individual Income Tax and Property Tax Refund returns. In addition to demographics review, this position is also responsible for managing and coordinating the return mail process for the Department of Revenue, locating new addresses for returned mail from the Central Print process. This position is assisted by a lead worker, and directly manages both permanent and seasonal employees.

This position is eligible for hybrid telework. Employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location.

Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away.

Minimum Qualifications:

• Lead worker or supervisor experience
• AND
• One (1) year of professional experience or three (3) years of technical or administrative experience demonstrating the following:
• Supervisory or leadership experience demonstrating the ability to train, assign, evaluate work, hire, discipline, and reward employees.
• Experience and/or education in conflict resolution or resolving critical issues.
• Experience demonstrating strategic planning skills and the ability to multitask and prioritize work.
• Experience interpreting laws, regulations, and procedural documents and prepare written reports.
• Demonstrated communication skills sufficient to exchange information and establish effective internal and external working relationships with stakeholders.

Preferred Qualifications:

• Experience with budgeting, purchasing, researching and planning
• Experience with various software applications including Word, Excel, etc. and the ability to train internal staff on those applications;
• Experience with scanning and imaging processes and systems
• Experience with GenTax or a similar Tax Accounting system
• Experience with returned mail processes
• Experience with maintaining accurate customer account and address information
• Experience with supervising a production unit and managing inventory

Physical Requirements:

• Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements:

• Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). The Department of Revenue is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MDOR does not participate in E-Verify.
• AN EQUAL OPPORTUNITY EMPLOYER
• Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
• Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.