Non - clinical - Administrative/patient Services Coordinator

Patient Services Coordinator

CWS Health is dedicated to helping healthcare professionals find opportunities where their skills truly matter. We partner with leading organizations nationwide across nursing, allied health, executive search, and healthcare IT - delivering people-first solutions that strengthen patient care. At CWS, compassion, integrity, and collaboration guide everything we do, and we invite you to join us in shaping the future of healthcare together.

Position Summary:

The Patient Services Coordinator plays a vital role in supporting international patients and their families by providing exceptional customer service and non-medical assistance throughout their healthcare journey. This position focuses on creating a welcoming, patient-centered experience, ensuring smooth coordination of services, and maintaining the highest standards of satisfaction. The ideal candidate demonstrates professionalism, empathy, and the ability to manage multiple priorities in a fast-paced, service-oriented healthcare setting.

Key Responsibilities:

• Welcome and assist international patients and families with professionalism and care.
• Handle inquiries related to hospital services, hours, directions, and staff.
• Prepare and distribute welcome packets with hospital and local information.
• Arrange hotel accommodations, transportation, and visa-related support.
• Maintain a clean, organized patient lounge and manage amenities.
• Track visitor activity, services provided, and parking validations.
• Process vendor check requests and purchase requisitions.
• Collaborate with departments to meet language, dietary, and religious needs.
• Ensure HIPAA compliance and safeguard patient privacy.
• Build and maintain local resource and vendor networks.
• Collect and manage patient and family satisfaction surveys.

Required Qualifications & Skills:

• Minimum 3 years of customer service or hospitality experience (healthcare preferred).
• Proven ability to manage and resolve complex service requests.
• Experience working with executives and international clientele.
• Strong interpersonal and communication skills.
• Excellent organization, multitasking, and problem-solving abilities.
• Proficient in Microsoft Office Suite.
• Ability to work on-site with start times between 8:00-9:30 a.m.

Preferred Qualifications:

• Experience in international patient programs or luxury hospitality.
• Multilingual and culturally sensitive.
• Familiarity with hospital operations and patient coordination services.

Core Competencies:

• Deliver compassionate, culturally aware, patient-centered service.
• Communicate clearly and professionally with patients and staff.
• Adapt to dynamic, fast-paced environments.
• Maintain confidentiality and uphold ethical standards.
• Foster teamwork and collaboration across departments.

Additional Details:

• Work Setting: On-site, International Patient Lounge
• Shift Flexibility: Start times between 8:00 a.m. - 9:30 a.m.
• Employment Type: Temporary Assignment

CWS Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you're excited about this role but don't meet every requirement, we still encourage you to apply.