Night Operations Department Supervisor

Front-End And Back-End Department Supervisor

Team Leadership

Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department

May participate in interviews and provide input into selection decisions for new associates in assigned area

Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary

Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed

Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities

Empowers others to make decisions while providing guidance when necessary

Provides recognition for accomplishing goals and demonstrating effective behaviors

Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback

Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR

Operational Excellence

Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales

Monitors and drives team to achievement of key operational performance metrics

Identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner

Responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks

Monitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates

Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity

Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks

Continuous Operational Improvement

Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same

Analyzes operational activities and determines ways to reduce the impact on the customer

Self Leadership

Seeks performance feedback from others and pursues self-development opportunities

Proactively builds and maintains collaborative relationships with cross-functional partners

Sets an example for others by adapting quickly and effectively to work challenges and organizational change

Responsibilities Specific to the Front-End Department Supervisor

Oversees and drives efficiencies in front-end operational activities (e.g. check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.)

Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns

Ensures that the appropriate headcount is allocated in each check-out and administrative area (e.g., Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, PUIS Desk, Money Room)

Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans

Monitors Customer Service desk activity, supporting when needed

Performs payroll closeout process

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Responsibilities Specific to the Back-End and Night Operations Department Supervisor

Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.)

Ensures that back-end operations do not impact the customer or the customer's ability to shop the store (e.g., the floor is clear, items are stocked)

Drives completion of activities that ensure efficient disbursement of product from receiving to sales departments such that shelves and top stock are consistently replenished (e.g., receiving/unloading of freight, stocking)

Ensures products are stocked and fronted according to planograms, moving top stock down when necessary, taking note of areas where merchandise is low, and keeps aisles clear and neat

Drives the completion of activities that support an efficient and safe delivery process (e.g., pick and stage product for delivery)

The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Manager-on-Duty (MOD)

Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency

Walks the store, observing customer/associate interaction and providing in-the-moment coaching

Ensures associates are equipped and prepared to deliver quality sales and service

Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales

Shifts associates to areas of high customer traffic or department hotspots as needed

Manages associate response to call buttons

Validates that aisles remain clean, safe and free of clutter

Hands off shift observations in-person to the next MOD

Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders

Required Qualifications

High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable

5 years Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)

Experience providing direction or supervision to teams (with or without direct report responsibility)

Experience supporting or participating in the process of training, mentoring and developing associates

Experience working cross-functionally

Experience Using Microsoft Office Suite

Ability to obtain sales related licensure or registration as may be required by law

Preferred Qualifications

Experience supporting front-end or back-end operations in a retail environment

Experience in customer service role

Experience in a leadership role with direct report responsibility

Experience working in the home improvement retail sector

Experience working in a fast paced, dynamic retail environment

Experience in key carrying role with manager-on-duty responsibilities

Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Pay Range: $22.90 - $23.80 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.