New Product Development Engineer - Digital Services SME

The New Product Development Engineer - Digital Services SME will lead the integration of digital diagnostics and predictive analytics into new Power and Thermal products. This role combines deep technical expertise in digital services with a focus on serviceability, safety, and business goals. The candidate will collaborate with R&D, product management, and global technical leads to ensure new products are digitally enabled, service-ready, and aligned with strategic initiatives. This position is remote, with occasional on-site travel and global team collaboration.

Responsibilities

Serve as the subject matter expert for digital diagnostics and predictive analytics in Power and Thermal products.

Interface with engineering, technical support, and field service teams to validate digital event data and ensure product accuracy.

Lead the integration and refinement of Power and Thermal data models within Digital Services systems.

Develop and refine technical documentation, maintenance procedures, and training materials focused on digital serviceability and new product launches.

Represent Vertiv Services at design reviews, product reviews, and phase gate reviews, providing updates to management.

Develop maintenance and troubleshooting procedures for new products, leveraging digital insights.

Act as the Vertiv Services representative on the engineering change control board.

Provide technical expertise in development of service plans for new products, including digital platforms.

Lead development of service-related documentation and knowledge articles for Digital Services in relation to Power and Thermal products.

Monitor industry trends and emerging technologies, recommending process and platform enhancements.

Participate in customer engagements, on-site escalations, special projects, and strategic initiatives as assigned.

Support logistics for parts research, spare kits, and parts sourcing for new products.

Attend Beta startups and first article startups, providing feedback to engineering and product management.

Train PTS and first classes of CEs on new products, including digital service features.

Lead documentation and service platform development for new products.

Develop startup and preventative maintenance forms for new products.

Provide technical guidance to Marketing in development of Scope of Work documents and new services.

Qualifications