Member Services Representative

Member Services Representative

The Member Services Representative reports to the National Member Relations Director and is responsible for assisting all members in day-to-day support as well as executing administrative reporting and data entry. This team member must be well versed in all clubs' programming and regular procedures as well as provide exceptional customer service via phone and email correspondence with members.

Responsibilities include, but are not limited to:

• Managing Inbound Member Questions and Requests
• Assisting in Administrative Functions
• Providing Exceptional Customer Service and Problem-Solving for Inbound Member Feedback & Escalations
• Meeting Outreach & Touchpoint Quotas

Requirements:

• Bachelor's degree preferred, but not required
• Exceptional hospitality and customer service skills
• Strong verbal and written communications skills
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Job Benefits

• Comprehensive healthcare packages
• Vision, eye, and Dental Plans
• Flexible office with one work from home day per week
• Opportunity to work on a passionate, quickly growing team with opportunities for internal organizational advancement

The Gathering Spot is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.