Member Outreach, Account Management - Remote Eligible

Telework Position: Medicare Part D Stars Outreach Coordinator

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Telework position, can be located anywhere in the US. This position is responsible for member-facing and provider-facing outreach to support Medicare Part D stars initiatives including any current Part D measures. Calls are made to members on the West coast so work hours will be during appropriate call times for the Pacific Time (PT) zone.

Responsibilities of this position include:

Execute clinical pharmacy programs

Coordinate strategies for increasing adherence

Utilize motivational interviewing and health coaching to impact member behavior

Outreach to members 90% of the day

Ensure effective collaboration with internal and external matrix partners to support clinical programs

Work collaboratively with leadership and management to strengthen business and operational processes

Other duties as required

Required proficiency in Microsoft Excel, Teams and Sharepoint.

This position could involve travel up to 10%

Required Qualifications

1+ years of experience with Medicare Stars, managed care or population health

2+ years of customer or patient-facing experience

Enhanced knowledge of pharmacy and claims processing

Excellent organizational and analytical skills

Superior communication skills with patients and clinicians

Ability to prioritize daily to monthly deliverables

Computer Skills: Proficient in Microsoft Excel, Microsoft Teams, and Sharepoint

Preferred Qualifications

Certified Pharmacy Technician (CPhT), Technician Trainee license, Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), or equivalent clinical training

Knowledge of formulary designs, prescription benefit trends

Bilingual in English and Spanish

Education

High School Diploma, Associates degree preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.