Medical Support Assistant (medical Receptionist)

Medical Support Assistant

Ansible Government Solutions, LLC (Ansible) is currently recruiting medical support assistants (MSA) to support the VA Central Texas Health Care System, specifically the Austin VA Clinic located at 7901 Metropolis Drive, Austin, TX 78744. Working hours are Mon-Fri, either 7:30am-4:00pm or 8:00am-4:30pm. If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Ansible Government Solutions, LLC (Ansible) is a service-disabled veteran-owned small business (SDVOSB) providing federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

Responsibilities include:

• Receive and process complex health and administrative information
• Coordinate care and consults for veterans, including scheduling and referral processing
• Perform appointment scheduling, tracking, and pre/post-appointment contacts
• Validate and update patient demographic information
• Integrate health/administrative info into VA electronic medical records (CPRS, VistA)
• Process community care consults via HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), and other systems
• Screen and respond to phone calls courteously and promptly
• Provide quality customer service to patients, families, VA staff, and providers
• Daily use of Microsoft Office (Excel, Word, Outlook, Teams) and VA scheduling software
• Communicate with internal/external providers regarding VA community care rules and processes
• Notify supervisor of system issues and workflow problems
• Support care coordination and scheduling teams
• Other administrative duties as assigned

Qualifications include:

• Citizen of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; @type 50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• High school diploma or GED equivalent
• Must live within 50 miles of the facility
• Ability to pass a required level of security clearance (NACI-level background check).
• No sponsorship available
• All candidates must be able to:
• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.