Medical Support Assistant (medical Receptionist)

Medical Support Assistant

Ansible Government Solutions, LLC (Ansible) is currently recruiting medical support assistants (msa) to support the va central texas health care system, specifically the doris miller department of veteran affairs medical center located at 4800 memorial drive, waco, tx 76711. working hours are mon-fri, either 7:30am-4:00pm or 8:00am-4:30pm. if you accept employment with ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either ansible or its customers.

ansible government solutions, llc (ansible) is a service-disabled veteran-owned small business (sdvosb) providing federal customers with solutions in many arenas. our customers face wide-ranging challenges in the fields of national security, health care, and information technology. to address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

responsibilities

receive and process complex health and administrative information

coordinate care and consults for veterans, including scheduling and referral processing

perform appointment scheduling, tracking, and pre/post-appointment contacts

validate and update patient demographic information

integrate health/administrative info into va electronic medical records (cprs, vista)

process community care consults via healthshare referral manager (hsrm), provider profile management system (ppms), and other systems

screen and respond to phone calls courteously and promptly

provide quality customer service to patients, families, va staff, and providers

daily use of microsoft office (excel, word, outlook, teams) and va scheduling software

communicate with internal/external providers regarding va community care rules and processes

notify supervisor of system issues and workflow problems

support care coordination and scheduling teams

other administrative duties as assigned

qualifications

citizen of the united states of america.

ability to speak clearly, hear and write english.

utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; @type 50 wpm with minimum errors.

heavy phone and computer usage, often simultaneously.

familiarity with medical terminology, hospital terminology and/or clinics.

technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the sfvahs on appointment management, va policy and procedures.

high school diploma or ged equivalent

must live within 50 miles of the facility

ability to pass a required level of security clearance (naci-level background check).

no sponsorship available

all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.