Medical Support Assistant

Medical Support Assistant

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic.

The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

Essential functions include managing the schedules and treatment of CBOC patients, maintaining electronic logs/files in conjunction with the consult/appointment process, greeting and checking in patients, updating records as necessary, coordinating patients' schedules and clinic flow, performing clerical and administrative functions to maintain patient data, scheduling new and established patient appointments, tracking and facilitating completion of encounters and consults, participating in PACT team huddles and team meetings to manage and plan patient care, monitoring pre-appointment requirements to assure readiness for patient visit/procedure, managing electronic wait list to verify and validate accuracy and resolve issues, performing administrative follow up actions, participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care, evaluating patient information and clinic schedule lists to determine whether patient is vested, gathering information and collecting/compiling data to meet the needs of the service, dealing effectively with individuals who may be ill, irritable, or otherwise hard to please, maintaining alertness to patients requiring immediate treatment, extending a high degree of customer service to patients, other contractor staff, subcontractor staff and personnel, and Veterans Affairs Medical Center (VAMC), conducting initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program, verifying that required appropriate individuals have completed CBOC/VA paperwork, scheduling and notifying patients of follow-up appointments/referrals, assisting in the coordination of supplies/equipment, assisting in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient, assisting the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion, acting as a liaison between contractor and the VAMC, participating in the ongoing Performance Improvement Program between STGi and VAMC, complying with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards, maintaining confidentiality of all information and support patients' privacy, rights, and safety, and performing other work-related duties as assigned.