Medical Customer Service Rep
USA Jobs
Medical Customer Service Representative
We are looking for a dedicated Medical Customer Service Representative to join our team in Rochester, New York. In this role, you will handle inbound calls, assisting patients and healthcare providers with inquiries and concerns. This is a contract to permanent position offering an excellent opportunity for long-term growth.
Responsibilities:
Respond promptly to inbound calls, addressing patient and provider inquiries with professionalism and empathy.
Provide accurate information regarding medical services, appointments, and billing inquiries.
Maintain detailed and organized records of all interactions in the system.
Collaborate with internal teams to ensure seamless communication and issue resolution.
Uphold company standards by delivering exceptional customer service.
Meet daily call volume targets while maintaining high-quality service.
Identify and escalate issues to the appropriate department when necessary.
Follow established protocols to ensure compliance with healthcare regulations.
Assist callers in navigating systems or processes related to medical services.
Contribute to team goals by participating in training and sharing best practices.
Requirements:
Minimum of 2 years of experience in a call center or customer service role.
Strong verbal and written communication skills.
Ability to handle a high volume of inbound calls efficiently.
Proficiency in using customer service software and tools.
Familiarity with healthcare services and terminology is preferred.
Exceptional problem-solving and organizational abilities.
Comfortable working in a fast-paced environment.
High school diploma or equivalent required; additional certifications in customer service or healthcare are a plus.