Manager, White Space Service Operations

Manager Of White Space Services

Vertiv's Thermal Service organization is currently hiring a Manager of White Space Services. This position will be responsible for leading Vertiv's liquid cooling, direct to chip service and project support business operations. In addition, this position will support a team of Engineers, Project Managers and Deployment professionals who will execute white space data center services for direct-to-chip cooling. This person will focus on establishing processes from pre-sales through equipment commissioning and ongoing service & maintenance to ensure a smooth, repeatable process is established, implemented, and followed. This job requires a technical understanding of mechanical systems as well as effective communication with all levels of multiple organizations.

Responsibilities include:

• Working with the Project deployment and Field Services organizations to help define and develop methods and procedures and institute best practices for performing liquid cooling services in the white space. Ensure the procedures are documented and enforced.
• Creating the service and delivery scope of work in conjunction with the technical and service sales teams. Driving the utilization of standard service tools to execute the service or project effectively, achieving quality, financial and schedule targets.
• Defining the appropriate manpower resources required to fulfill the project or service scope of work. Working with all functional group leaders to develop the project organizational resource chart and standard. Working with all functional groups and stakeholders to ensure an understanding of roles, responsibilities, and deliverables.
• Evaluating alternative delivery methods to help ensure success of Vertiv's liquid cooling services using expertise in other functional areas of the organization, such as Engineering, Offering and Project Execution. Establishing and implementing processes with a focus on hand-offs between functional areas to drive customer satisfaction.
• Building and modifying existing Liquid Cooling services to adapt to the quickly changing landscape of direct to chip cooling. Ensuring issues are resolved promptly and communicated to stakeholders. This includes both process and technical engineering solutions. Must have ability to communicate effectively, including conducting effective meetings and presentations.
• Establishing liquid cooling program reporting and KPI's. Documenting meeting notes, action items and following through to completion.
• Proven record of accomplishment executing complex mechanical and electrical projects or services programs.
• Ability to read and understand project mechanical drawings and scope documents. Identifying key points to ensure Vertiv Service meets its deliverables. Ability to position our service programs in a way which maintains a good relationship with our customer and provides value.
• Experience with building a new team and dealing with conflict resolution with general contractors, subcontractors, and/or customers.
• Adding value by being able to simplify issues in the key aspects and having the courage to provide a fair view regardless of who it may favor.
• Respecting the need and value for process, training, and governance, but understanding when we need to escalate and "bend" a process because the situation dictates it.
• Executing other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy.
• Applying lessons learned to current and future projects.

Qualifications include:

• 10+ years of service or installation management experience, critical infrastructure expertise with thermal cooling systems and monitoring are a plus. Knowledge of construction and mechanical contracting is a plus. Knowledge of engineering, data center infrastructure