Manager, Transaction Operations

Manager, Transaction Operations

The Manager, Transaction Operations oversees the daily operations, performance, and development of the Transaction Processing Team, which is responsible for accurately closing thousands of residential sales transactions monthly. This leader ensures consistent service delivery, operational accuracy, and scalable workflows to ensure transactions are compliant and commissions are accurately and efficiently distributed across multiple functions, while maintaining strong cross-departmental relationships and driving continuous improvement.

The role manages a large team, prioritizes process optimization, and serves as a critical liaison between Operations, Accounting, Technology, and external partners. The ideal candidate is highly organized, solutions-oriented, and able to lead through periods of high volume and operational change.

Key Responsibilities

Team Leadership & People Management

Lead and support a team of 12 Transaction Processing team members.

Manage team schedules, calendars, and all rotation planning:

Work rotations

In-office rotations

Monthly all-in-office meetings

Weekly front-end meetings

Weekly closer meetings

Oversee all time-off requests, ensuring coverage and continuity.

Conduct 12+ ongoing 1:1 meetings, with responsibility for content, documentation, and follow-up.

Mentor and guide the Assistant Manager, ensuring professional development and readiness for expanded responsibilities.

Run weekly team meetings, including agenda development, training topics, and KPI reporting.

Operational Oversight

Own end-of-month and month-end process management, including:

High-volume transition support

Metric reporting and analysis

Oversee onboarding processes for new team members.

Ensure processes are followed consistently and identify ongoing opportunities for improvement.

Continue to serve as an escalation point for operational, process, or personnel concerns.

Cross-Functional Relationship Management

Manage strategic and daily relationships with: Banking Partners, Business Intelligence, Relocation, eBiz, Title partners, and Accounting

Maintain the LanTrax Profit Power relationship and support project management for new initiatives

Support operations and coordination with IT and internal technology teams

Technology, Tools & Platform Ownership

Own and manage:

Zendesk - product owner and operational lead

Check Dashboard - primary relationship and manager

Escalate tech bugs, failures, or requests on behalf of the team.

Prioritize and track new product updates, particularly in transaction management systems and Profit Power.

Example areas of responsibility include CSS & SC chat tools and other operational platforms.

Performance & Reporting

Conduct Peak Performance reviews and create supporting reporting packages.

Own daily operational numbers and ensure accuracy across reporting channels.

Manage monthly 1:1 updates and documentation for the broader operations team.

Meetings & Communication

Lead and prepare content for:

Weekly team meetings

Bi-monthly all-team in-office meetings

Cross-departmental planning meetings

Serve as a key communication hub between Operations leadership and the processing team.

Continuous Improvement

Drive digital workflow enhancements and operational modernization.

Identify, document, and implement process improvements in partnership with internal teams.

Support cross-referencing, auditing, and QA reporting (in partnership with Kristin).

Champion standardization and consistency across all transaction workflows.

Qualifications

5+ years of experience in operations, real estate services, transaction management, or a related field.

Prior leadership of large team

Exceptional organizational skills and the ability to manage multiple priorities simultaneously.

Strong communication, coaching, and conflict-resolution capabilities.

Demonstrated ability to analyze data, create reports, and present insights to leadership.

High comfort level with operational technology platforms and troubleshooting workflows.

Key Competencies

Leadership & team development

Process orientation & operational discipline

Strong professional judgment

High accountability and ownership

Effective cross-functional communication

Confidentiality and discretion

Benefits:

Medical, dental, vision, PTO, VTO

Salary Range:

$75,000-$85,000