Manager, Supply Chain & Customer Operations

Job Manager, Supply Chain & Customer Operations

Location: Cincinnati, Ohio (Onsite) Travel: Up to 40% nationwide travel for supplier and customer visits

Georgia-Pacific's Corrugated Packaging business is seeking Manager, Supply Chain & Customer Operations to join our innovative Hummingbird digital print division. In this role, you will serve as the primary supply chain leader, responsible for developing and executing strategies that strengthen supplier performance, enhance fulfillment capabilities, and support the continued growth of the business. You will also provide leadership to the Customer Service team, ensuring strong alignment between supply chain execution and customer expectations. This position sits on the Hummingbird leadership team and plays a critical role in advancing operational excellence, cost optimization, and customer success.

Our Team Hummingbird is transforming the corrugated packaging industry with advanced digital print solutions that deliver speed, flexibility, and sustainability to leading brands. Backed by the scale and stability of Georgia-Pacific, Hummingbird operates within a Principle Based Management (PBM) culture that empowers employees to innovate, challenge the status quo, and create long-term value. This role offers the opportunity to shape supply chain strategies, optimize supplier partnerships, and lead a high-performing customer operations team in a rapidly evolving business.

What You Will Do:

• Lead supply chain strategy and execution, developing and managing supplier partnerships across corrugated and converting operations to ensure cost efficiency, quality, and delivery performance.
• Oversee procurement activities including sourcing, quoting, negotiating contracts, and managing supplier service-level agreements.
• Identify and implement supply-chain-agnostic solutions, selecting the best mix of internal and external partners to meet business and customer needs.
• Collaborate with Sales, Operations, and Production to align supply chain capabilities with strategic business priorities and customer commitments.
• Provide leadership and direction to the Customer Service team (team of four), ensuring accurate order management, ERP system integrity (Plex), and alignment with supply chain and production plans.
• Drive continuous improvement and automation within supply chain and customer operations processes to enhance speed, reliability, and scalability.
• Serve as a key member of the Hummingbird leadership team, contributing to long-term business planning and operational strategy.

Who You Are (Basic Qualifications):

• 5+years of experience in supply chain, procurement, or operations leadership roles.
• Demonstrated ability to build and manage supplier relationships, negotiate contracts, and drive performance.
• Experience leading and developing teams with a focus on collaboration and accountability.
• Hands-on experience in corrugated manufacturing or converting operations.
• Strong business acumen and analytical skills, with experience using ERP systems (Plex or similar).

What Will Put You Ahead:

• Background in digital print, packaging, or custom manufacturing environments.
• Proven experience in process transformation or automation initiatives.
• Ability to think strategically while executing tactically in a fast-paced, growing business.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.