Manager, Global Sales Development Enablement

Manager, Global Sales Development Enablement

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Manager, Global Sales Development Enablement, you will be a pivotal leader responsible for the strategic direction, operational execution, and continuous improvement of enablement programs for our global Sales Development organization. You will lead, mentor, and develop a high-performing Sales Development Enablement team, empowering them to design and deliver impactful learning experiences. You will play a critical role in partnering with senior leadership across Sales Development, Sales Operations, and other GTM functions to identify enablement priorities, drive strategic initiatives, and ensure our Sales Development Representatives (SDRs, MDRs, PDRs) are equipped with the skills, knowledge, and tools to achieve and exceed their targets. Your leadership will directly contribute to accelerating time to quota attainment, improving sales productivity, and fostering a culture of excellence within the Global Sales Development team. This position is a people manager role reporting to Vice President, GTM Enablement.

Responsibilities:

• Lead, coach, and develop a geographically dispersed team of Sales Development Enablement professionals, fostering a collaborative, high-performance, and growth-oriented environment
• Provide regular feedback, performance reviews, and career development guidance to direct reports
• Manage team workload, priorities, and resource allocation to ensure efficient and effective delivery of enablement programs
• Define, develop, and execute the global sales development enablement strategy and multi-year roadmap, aligning with overall GTM objectives
• Oversee the end-to-end design, development, and delivery of comprehensive learning experiences for all stages of the Sales Development lifecycle, including new hire onboarding, ongoing skill development, product launches, and strategic initiatives
• Ensure all enablement programs are scalable, impactful, and delivered through appropriate modalities (e.g., instructor-led training, e-learning, blended learning, workshops)
• Serve as a trusted advisor to senior and executive leadership within Sales Development and across the GTM organization
• Collaborate effectively with Sales Development leadership, Sales Operations, and other cross-functional stakeholders to identify strategic priorities and critical training needs, align enablement initiatives with business objectives, and ensure seamless program integration
• Build strong relationships and influence decisions to ensure enablement programs are integrated and supported across the organization
• Drive operational efficiency and process improvement within the enablement function, leveraging agile methodologies for rapid iteration and deployment of new programs
• Establish and track key performance indicators (KPIs) for enablement effectiveness, including time to quota attainment, pipeline generation, conversion rates, and tool adoption, providing insights to optimize program effectiveness
• Analyze data and feedback to continuously optimize existing programs and identify new areas for enablement investment
• Oversee the effective utilization and optimization of enablement tools and platforms (e.g., LMS, CRM, content management system)