Loan Operations Specialist

Loan Operations Specialist

Fosters a positive and professional customer service experience during all interactions with customers, co-workers and third party relationships while adhering to proper customer identification procedures and confidentiality requirements. As part of the Loan Operations Team, this position is responsible for loan account creation and maintenance activities on the Banks core processing system. Essential Functions

Setup new loans on the core processing system within 2 business days of funding and transfer ownership of existing loans to investors after a loan is sold to the secondary market. Perform file maintenance on existing accounts with accuracy, daily, as needed. Assists Loan Servicing Specialists with detailed research and problem solving on in depth loan related, customer service concerns to resolve issues, document the steps taken to reach the conclusion. Will communicate results to Loan Servicing Specialists for future request as necessary. Accurately complete all necessary monetary and file maintenance transactions resulting from conversion of loans, in process to permanent financing loans, modification to loan terms, audit and compliance reviews, etc., or loan payments received-including commercial participation loans. Maintain all escrow accounts, tracking, and analysis processes including all escrowed/non-escrowed taxes and insurance as specified in procedures for hazard, flood, private mortgage insurance, and taxes. Review, maintain, and process the Banks portfolio of loans sold to the secondary market to follow the Banks contract with secondary markets. Assist in perfecting liens on new loans, maintain collateral on existing loans, review collateral expiration reports monthly, renew filings that are due to expire as required. Complete all necessary processes for paid off loans, including preparation of releases upon loan satisfactions on such items as UCC filings, liens, mortgages, and all other forms of terminations/releases as needed. Assist Loss Mitigation/Collections with transactions related to Special Delinquency customers, including payments, escrow restructuring, deferments, Special Delinquency reporting, charge-off processing, and loan information support. Preparation of various Board and Management level reports, as well as others. Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, meet all job-specific training requirements in a timely fashion.

Requirements

High school diploma or equivalent, with 2-5 yrs relevant business or banking experience Ability to multitask, prioritize, and meet deadlines in a fast paced environment Intermediate computer skills, including proficiency in Microsoft Office Suites Strong communication skills Excellent internal and external customer service skills Strong administrative and organizational skills Detail oriented, resulting in quality work output Strong mathematical skills including an understanding of loan related credit/debit transactions involving advances, interest calculations and fees required; and/or accounting background Ability to interpret a variety of instructions furnished in a written, oral, diagram, or schedule form. Demonstrate willingness to learn department skill sets, including product knowledge and compliance

Preferred Education, Experience and Qualifications 3-5 years banking experience Strong knowledge of Federal and State Banking Regulations Knowledge of core and front end data processing systems Knowledge of Banks loan policies and guidelines Practical experience in loan documentation, loan compliance, loan operations, loan servicing, record management or a closely related field Notary License desirable