Lead Product Manager - Growth & Operations - Remote Eligible

Lead Product Manager - Growth & Operations

Become a part of our caring community and help us put health first. Our brokerage business is poised to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. Within this business area, we are aggressively driving new digital capabilities, new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. This role is part of this expanding Digital organization, and will be critical in our growth plans.

The Lead Product Manager - Growth & Operations will champion the customer lifecycle, drive growth opportunities, and optimize both operations and agent experience for our new eCommerce channel. Responsible for defining vision and roadmap, this role will create seamless experiences that support customers from acquisition through retention, while empowering agents with effective tools and processes.

They will work closely with cross-functional teams to design, build, and refine the Medicare insurance eCommerce experience-enabling customers to compare options, enroll in plans, and engage throughout their journey. This leader will ensure that customer growth initiatives, customer lifecycle success, and agent operational needs are prioritized and delivered with excellence.

Key Responsibilities:

• Develop and maintain a product roadmap focused on enhancing customer acquisition, onboarding, engagement, retention, and overall satisfaction.
• Manage and prioritize the product backlog to drive customer growth and success and operational excellence across all of our channels, adapting to changing business requirements.
• Serve as the primary point of contact for the Agile delivery team, ensuring product vision aligns with the complete customer lifecycle and growth strategy.
• Collaborate with Enterprise stakeholders to identify, prioritize, and translate lifecycle touchpoints, growth initiatives, and operational improvements into actionable product requirements.
• Partner with Engineering and Operations to define the vision for both customer-facing and agent-facing solutions, ensuring seamless integration and process efficiency.
• Develop detailed user stories and lead backlog grooming sessions to capture requirements for both customer and agent experience enhancements.
• Monitor, evaluate, and optimize product progress and performance across all stages of the customer journey and agent workflow.
• Analyze data and key performance indicators to inform continuous improvement for both customer experience and agent effectiveness.
• Liaise with product, operations, and agent teams to deliver timely updates and gather feedback.

Use your skills to make an impact

• Natural leadership instincts with proven ability to innovate and influence
• 7+ years of product management experience, with eCommerce experience preferred
• Deep user empathy and strong user experience sensibilities for end customers and internal agents
• Ability to work well with designers and engineers in an agile environment
• An entrepreneurial work style, you're a self-starter
• Excellent written and verbal communication skills
• Ability to facilitate collaborative decision-making in a workshop setting
• An analytical and metrics-driven work style
• Digital experience (web, mobile, social and ecommerce) is required, experience in eCommerce and digital customer lifecycle management preferred
• Comfort in a fast-paced and dynamic environment
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40
• Pay Range: $126,300 - $173,700 per year
• This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
• Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.