This is a Lead Medical Support Assistant Trainer position. Trainers are primarily responsible for providing scheduling instruction for the facility scheduling staff and non-PAS staff with scheduling keys. The highly qualified candidate will be knowledgeable of VHA scheduling policy and systems and be able to present that information in a training environment. Responsibilities include scheduling and managing appointments using VHA policy and systems, presenting information, teaching, or training, providing educational sessions to train new employees in clerical processes, monitoring clinic's access to care, and more.
Work Schedule: Monday-Friday. 7:30am-4:00pm. Tour of duty may vary based on the needs of the service. Telework: Not Suitable. Virtual: This is not a virtual position.
Requirements include being a U.S. Citizen, proficiency in written and spoken English, and meeting specific experience and education requirements. The position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.S.C. ยง 7412 waives the requirement to apply Veterans' preference to applicants for Fiscal Year 2026.