Lead Medical Support Assistant (scheduler)

Lead Medical Support Assistant

The Lead MSA monitors and makes work assignments, provides input on performance, resolved daily workplace issues, and maintains efficient workflow. Assignments at this level include, but may not be limited to: assuring coverage of all areas of responsibility; ensuring accurate and timely completion of Return to Clinic Orders, Consults and Recalls; reviewing data and reports to ensure efficiency, quality, and completion of work; providing guidance to staff members.

Responsibilities major duties and responsibilities include, but are not limited to: assuring coverage of all areas of responsibility; ensuring accurate and timely completion of reports. Reviewing data and reports to ensure efficiency, quality, and completion of work; providing guidance to staff members, to include changes in policies and procedures; distributing and balancing workloads; recording and monitoring of leave calendar and timekeeping duties; orienting and providing on-the-job training for new and current employees; acting as a liaison between other MSA's and staff in order to resolve day-to-day conflicts. Working collaboratively with other services. Developing and maintaining effective and efficient communication with the patient, with the interdisciplinary team, their supervisor, and other specialty services within the healthcare system. Setting priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs; participate in and provide input during team meetings to assist in resolving problems having to do with operational issues or procedures; performing administrative follow-up actions.

Work Schedule: Monday through Friday, Dayshift Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position.

Position Title/Functional Statement #: Lead Medical Support Assistant (Scheduler)/PD000000, PD91465A, and PD918770 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID complaint cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a probationary period (OR INSERT "trial period") during which we will evaluate your fitness and whether your continued employment advances the public interest.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade determination: GS7 Lead Medical Support Assistant Experience. One year of experience equivalent to the GS-6 (Advanced) grade level. Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate, in their resume, all the KSA's below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: Work is primarily sedentary in nature.

Education There is no additional substitute for this grade.

Additional Information This job opportunity announcement may be used to fill additional vacancies.