LEAD Medical Support Assistant

Lead Medical Support Assistant

This position is located in Mental Health. The Lead Medical Support Assistant provides guidance and technical direction for accomplishing the work of the unit or team. Ensures work assignments of employees in the unit or team are carried out. The Lead will also work with the Administrative Officer and Health Systems Specialist within MHS in the assignment of functions to team members in or meet routine and unusual deadlines and priorities.

Responsibilities include but are not limited to:

• Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specifications.
• Assisting with the collection, compilation, and tracking of data and statistical information, and report preparation in support of the service line.
• Training or arranging for the training of team members in the accomplishments of tasks or projects.
• Monitoring and reporting on the status and progress of work, checking on work in progress and reviewing completed work.
• Maintaining automated system of program-specific data and other service data as needed to track suspense's.
• Serving as a point of contact for patients, medical center staff, VISN staff, community agencies, and various others who may contact the program office.
• Managing the patient flow through the program initiative.
• Participating in performance improvement activities related to the program quality improvement process.

Work Schedule: 8:00am -- 4:30pm, Monday - Friday

Telework: Ad-Hoc Virtual: This is not a virtual position.

Functional Statement #: 000000

Requirements Conditions of Employment:

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications:

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
• Experience and Education: Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:

• Lead Medical Support Assistant at GS-7 Experience. One year of experience equivalent to the GS-6 grade level, Examples of experience may include: Collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met Independently set priorities and organize work to meet deadlines, ensuring compliance with established procedures, policies and regulations; Communicate tactfully and effectively, electronically, by phone, and in writing, with internal and external customers This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns Acquired advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Acquired advanced knowledge of polices and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability etc. Acquired advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

KSA's:

• The applicant must also be able to demonstrate the following KSA's: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.] Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff]. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics

Preferred Experience: CPRS, VISTA, EARR REPORT, TIMEKEEPING, SCHEDULING, TRAINING STAFF

References: VA Handbook 5005

The full performance level of this vacancy is GS-7.

Physical Requirements: There are no specific physical requirements.

Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.