Lead Account Executive - Merchant And Acquirer Support - Remote Eligible

Lead Account Executive - Merchant and Acquirer Support

The Lead Account Executive provides essential operational support for business partners. This includes project managing partner and product onboarding, as well as training partners on our proprietary tools and systems. The individual in this role will lead operational projects focused on implementing new products, releases, and solutions, while also resolving escalated customer issues. Furthermore, the role is responsible for managing operational relationships with complex and large partners, actively managing risk, and escalating any customer-impacting issues to management within day-to-day responsibilities.

Responsibilities:

• Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
• Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
• Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence
• Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
• Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
• Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues
• Client Engagement: This is a client-facing role requiring approximately 10% travel

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 4 years of payments industry experience within financial services

Preferred Qualifications

• Bachelor's Degree in Business, Finance, Information Technology, Engineering
• 6+ years of payments industry experience within financial services
• Experience influencing key stakeholders, executive level clients or internal business partners

Remote (Regardless of Location): $109,900 - $125,400 for Lead Account Executive

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).