Labor Services Representative/trainee 1/2 - Albany (NY Helps)

Labor Services Representative/Trainee 1/2 - Albany (NY HELPS)

Occupational Category: Other Professional Careers

Salary Grade: 16

Salary Range: From $50,844 to $76,359 Annually

Employment Type: Full-Time

Appointment Type: Contingent Permanent

Jurisdictional Class: Competitive Class

Travel Percentage: 20%

Workweek: Mon-Fri

Hours Per Week: 37.5

Workday: From 9 AM to 5 PM

Telecommuting Allowed: Yes

County: New York

Street Address: State Office Campus, Building 12

1220 Washington Ave

City: Albany

State: NY

Zip Code: 12226

Duties Description

As a Labor Services Representative (LSR) you will provide a broad range of services to job seekers and employers individually, through telephone calls and email correspondence. The encumbent will review 599 program application backlogs for subject matter content, form completion, and accuracy. The LSR will gather additional information as necessary, to make an appropriate determination within their program area of expertise. In addition, the LSR will identify barriers to employment and develop solutions to these barriers. They will provide information on available Department of Labor resources. They will respond to questions from other units, agencies or the public concerning the operation of the unit or program area.

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.

NY HELPS Non-Competitive Minimum Qualifications:

Labor Services Representative Trainee 1: Four years of experience providing employment, reemployment, training and labor market services to job seekers, employers, unions and other interested parties; examining unemployment insurance (UI) claims issues and making determinations to resolve complex or unusual problems related to eligibility for UI benefits; working for businesses that provide third party administration to assist employers in developing outreach, recruitment, and hiring strategies; or assisting jobseekers by matching their skills, education, experience and professional interests to available employment opportunities; assisting employers in complying with mandatory unemployment insurance registration, reporting and contribution requirements; or representing employers in presenting cases for unemployment insurance appeal hearings.

Labor Services Representative Trainee 2: Five years of experience providing employment, reemployment, training and labor market services to job seekers, employers, unions and other interested parties; examining unemployment insurance (UI) claims issues and making determinations to resolve complex or unusual problems related to eligibility for UI benefits; working for businesses that provide third party administration to assist employers in developing outreach, recruitment, and hiring strategies; or assisting jobseekers by matching their skills, education, experience and professional interests to available employment opportunities; assisting employers in complying with mandatory unemployment insurance registration, reporting and contribution requirements; or representing employers in presenting cases for unemployment insurance appeal hearings.

Labor Services Representative: Six years of experience providing employment, reemployment, training and labor market services to job seekers, employers, unions and other interested parties; examining unemployment insurance (UI) claims issues and making determinations to resolve complex or unusual problems related to eligibility for UI benefits; working for businesses that provide third party administration to assist employers in developing outreach, recruitment, and hiring strategies; or assisting jobseekers by matching their skills, education, experience and professional interests to available employment opportunities; assisting employers in complying with mandatory unemployment insurance registration, reporting and contribution requirements; or representing employers in presenting cases for unemployment insurance appeal hearings.

An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience. Your degree must have been awarded by an educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the United States (U.S.) Department of Education/Secretary of Education. If awarded by an institution outside of the U.S. and its territories, you must provide independent verification of equivalency.

Preferred Qualifications

Ability to initiate and maintain relationships across a diverse set of stakeholders.

Additional Comments

Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments. Candidates with no previous state service will begin at the starting rate of the salary range listed above. If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov. Telecommuting is available and can be discussed during the interview. Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States.

We offer a comprehensive benefits package, including: - 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year - Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage). - Choice of several affordable and competitive health insurance plans - Dental and vision insurance plans at no additional cost - Membership in the NYS Employee's Retirement System - NYS Deferred Compensation Investment Plan - Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees) - Eligibility to apply for tuition reimbursement for qualifying employees and courses - Paid Parental Leave

Our mission is to provide outstanding services to our customers - the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York's businesses. We empower and protect New York's workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us

DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular workweek, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce. Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.

Some positions may require additional credentials or a background check to verify your identity.

Name: Maria Kane

Telephone: 518-457-1020

Email Address: YourDOLJourneyIsHere@labor.ny.gov

Notes on Applying: Qualified candidates should copy the below web address into your browser to complete the online application for the Department of Labor. https://on.ny.gov/apply2dol Vacancy: 211684 Title: Labor Services Representative/Trainee 1/2 Location: Albany Please submit a resume and cover letter demonstrating how you meet the minimum qualifications, including specific experience with dates. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to disqualification. Unofficial transcripts and/or other documents will be required for certain positions as indicated in the minimum qualifications. All documents must be received by: March 30, 2026 Upload all documents as unlocked and accessible files. If experiencing difficulties with the above link, please contact: YourDOLJourneyisHere@labor.ny.gov Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity. New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1