Lab Client Services - Lab Outreach - Lorain Hospital

Lab Client Service Representative - Lorain Hospital

This is a collective bargaining unit position.

Shift/Schedule: Full time - scheduled for 40 weekly hours. Shift times: days/afternoons. Rotating weekend & holiday availability required.

Summary of primary function/general purpose of position:

The lab client services support overall laboratory operations by performing the duties of receptionist, patient and/or specimen collection and registration to include: test ordering, billing, verifying medical necessity, and preparation for mailing of laboratory test results.

Essential job functions:

• Answers and initiates phone calls
• Supports physician office needs
• Investigates patient and client billing issues
• Processes specimen and add-ons
• Registers patients
• Generates reports
• Maintains inventory levels and stocks supplies
• When staffed in microbiology department, culture setup of microbiology samples and gram stain preparation. Performs the MST (micro setup time) as needed.
• May perform specimen collection.

Education:

High school/GED (required)

Work experience:

Medical secretarial experience (preferred)

Medical administrative assistant experience (preferred)

Experience in a medical office (preferred)

Skills:

• Active listening
• Ability to discern the thinking of others
• Service orientation
• Verbal and written communication
• Problem solving
• Customer service
• Coordination
• Organization
• Time management
• Telephone skills
• Microsoft office
• Keyboarding
• Office machine operation
• Lab information systems
• Medical terminology
• Specimen processing
• Phlebotomy collection software

Working conditions:

• Periods of high stress and fluctuating workloads may occur
• May be exposed to physical altercations and verbal abuse
• May be exposed to high noise levels and bright lights
• May be exposed to limited hazardous substances or body fluids*
• May be exposed to human blood and other potentially infectious materials*
• May have periods of constant interruptions
• General office environment
• Required to car travel to off-site locations, occasionally in adverse weather conditions
• Other: intermittent exposure to fumes and odors
• *Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Patient population:

• Adults (18-64 years)
• Geriatrics (65 years and older)

As a Bon Secours Mercy Health associate, you're part of a mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.