Key Account Manager

Key Account Manager

Salary Range: $75,000.00 To $80,000.00 Annually

Department: Sales

Reports To: Senior Vice President of Operations

Location: Corporate Office

FLSA Status: Exempt

Pay Range + other compensation components:

Benefits: Medical, dental, vision, life insurance, FSA, thrift profit sharing

Position Overview

The Key Account Manager manages, retains, and grows relationships with a company's most strategic, high-value clients. (S)he will serve as the primary liaison between key customers and internal teams, driving revenue through upselling, ensuring high satisfaction, and creating long-term strategic plans to meet client goals.

Duties and Responsibilities:

Build long-term, trusting partnerships with top-tier clients.

Develop and execute tailored, strategic account plans to maximize profitability and identify new opportunities.

Drive sales through upselling and cross-selling. Ensuring achievement of annual sales targets.

Act as the main point of contact, connecting clients with internal teams (sales, marketing, product) for seamless service delivery.

Promptly address and solve client complaints or service failures to maintain trust.

Develop, analyze, report and present account health, trends, and KPIs to internal stakeholders.

Create and present a variety of effective full line dairy and ice cream sales presentations for utilization in increasing existing customer sales and the acquisition for new customers.

Train customers on company procedures relevant to ordering, returns, damage products, etc.

Other duties assigned by supervisor deemed necessary for the effective and efficient operations of the department.

Required Qualifications

Motivated self-starter with the ability to structure and productively manage own time with minimal supervision.

Demonstrated product knowledge.

Maintaining a valid driver's license.

Proven experience in key account management, sales or similar roles.

A degree in Business, Marketing, or a related field.

Required Skills/Abilities

Exceptional negotiation, presentation, and interpersonal skills.

Strong ability to analyze data, sales trends, and market, or industry conditions.

Experience with Microsoft Office Suites

Results- oriented, organized, and capable of multitasking

Excellent customer service experience.

Competencies

Strong math skills

Good phone disposition

Attention to detail

Communicate effectively both verbally and written

Work will with numbers

Work without direct supervision

Customer service

Working Conditions

Comfortable working in an office environment

Ability to lift, push and pull products weighing up to sixty pounds or more in and out of confined spaces and occasionally having to lift product overhead.

Ability to bend, stoop, step, and reach above the head and below the knees to file and retrieve data.

Ability to stand for long periods of time.

Ability to lift and move large amounts of paperwork.

About Prairie Farms - "Farmer Owned. Locally Produced. Since 1938."

We are a farmer-owned cooperative. This means we are owned and operated by over 800+ farm families who are critical members of society. They have selflessly taken on the tremendous task of producing nutritious, high-quality milk for a growing population, which requires being on the job 24/7, 365 days a year.

We have represented American agriculture since our founding in 1938. Many of our dairy farms are operated by several generations of family members with roots dating back to the 1800s. On average, each farm milks around 120 cows and everyone pitches in to keep them happy and healthy - which means around-the-clock care!

Our Mission:

To produce dairy products of the highest quality

To conduct our business with professional integrity

To exceed expectations of our customers and consumers

To support our communities in a positive, sustainable manner

To deliver exceptional patronage to our network of farm families

To simply "do right" for our farm families, employees and communities

EEO Statement

Prairie Farms is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.