IT Support Associate II, IT Supply Chain

IT Support Technician

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.

OpsTech Solutions is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers' orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers.

About The Role

We are seeking a hands-on IT Support Technician to join our team, focusing on RMA (Return Merchandise Authorization) services and end-user device support. Technicians identify and diagnose issues, repair, test and validate, create vendor RMAs and document resolutions for reporting purposes. The role includes working on technical support and special tasks/projects like continuous improvements and engineer support. The ideal candidate will provide technical support, perform repairs, and contribute to process improvements in our warehouse environment.

What We Offer

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key Job Responsibilities

• Provide first-line technical support for RMA equipment including scanners, laptops, and printers
• Perform diagnosis and Tier 1 repairs on various devices and equipment
• Process RMA requests and manage equipment returns/replacements
• Maintain accurate documentation of repairs, maintenance, and support activities
• Participate in continuous improvement projects with IT peers and operations teams
• Respond to and resolve technical issues in a timely manner
• Manage inventory of spare parts and equipment
• Support engineering projects and special initiatives as needed
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service
• Experience prioritizing and managing time effectively in dynamic environments
• Experience in oral and written communication
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• Service Management, Project Management, and Inventory Management skills
• Experience with automation; Python, HTML, Java, C++.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.