IT Operations Manager

IT Operations Manager

Develop employees professionally through coaching and training. Manage IT employees and processes.

Effective communication with the team and with management. Making department decisions to maintain atmosphere of cooperation, efficiencies, and teamwork within the department. Keep management informed.

Work with credit union managers to build and maintain transparency in support tickets. Work to build and strengthen ticketing system. Maintain continual reporting and updates with managers on ticketing system.

Perform, maintain, and observe assumed duties including performance management, coaching, training, cross-training, staff relations, quality, scheduling, staffing, inventory. Support and backup for IT employees.

Provide IT Operations leadership, direction, and support for all operations related to administration, implementations, development and automation. Manage workload and set team priorities. Effectively delegate tasks to team.

Responsible for identifying risks, managing, and escalating risks.

Provide IT direction in technology planning, budgeting, assessment, implementation, and integration. Responsible for achieving goals consistent with credit union mission values and initiatives.

Responsible for IT Operations project management, including discovery, due-diligence, planning, leadership, direction, communication, implementation, training, support, documentation, and troubleshooting of support projects. Communicate and work with team to meet project deadlines.

Responsible for development of policies and procedures, including security policies related to IT Operations.

Active engagement in credit union related technology audits to ensure compliance and resolution with notated issues.

Responsible for working with team to make sure operations are maintained in timely manner.

Collaborate with credit union leaders and work with cross functional teams to understand business objectives and provide guidance as needed.

Provides help desk support for operational calls/tickets as needed. Provide backup to helpdesk team, including coaching and training of helpdesk team.

Perform helpdesk system administration and maintenance.

Performs additional duties as assigned by management.

Responsible for support to IT Operations, including performing installation, maintenance, scheduling, and troubleshooting for all Red Canoe Credit Union hardware and software systems.

Ensure help desk resolution for all escalated tickets.