Irp/ifta Customer Service Agent - Customer Svcs Specialist Int

IRP/IFTA Customer Service Agent

This customer service position is responsible for assisting customers, businesses, and internal staff with inquiries related to state statutes and commercial motor vehicle regulations. Support is provided via phone, email, web messaging, and in-person at the service counter. Key duties include explaining IRP/IFTA rules, policies, and procedures; processing IRP/IFTA renewals, supplements, and quarterly fuel tax filings; issuing plates, stickers, and IFTA decals; and completing title and registration documents to ensure proper tax collection across jurisdictions. The role also involves regular communication with member jurisdictions throughout the U.S. and Canadian regions.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

Minimum Qualifications

• Math ability sufficient to collect payments, count money, make change, compute and verify totals, add, subtract, multiply, divide.
• Customer service skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through e-mail or other written correspondence.
• English proficiency sufficient for reading, writing and speaking; read, explain and interpret a variety of materials and follow detailed instructions; present clear and concise explanations of governing rules and regulations.
• Typing/Keyboarding skills sufficient to perform skilled typing tasks with speed and accuracy; prepare, edit, and finalize emails, memos, reports, and/or other documents of written communication that are grammatically correct, in proper format, and free of spelling errors.
• Data entry skills to input data quickly and accurately, locate and correct data entry errors, read source document and enter data into specific data fields and maintain database
• Ability to receive and review source documents, compare documents to database information, and edit documents for accuracy.

Preferred Qualifications

• Knowledge of word processing software (sufficient to create, format, edit, print and save a variety of documents, including invoices, letter, spreadsheets, tables, charts, and graphs).
• Knowledge of IRP/IFTA or commercial Transportation.
• Ability to read and interpret statues and knowledge of IRP and IFTA regulations.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
• Knowledge of trucking operations, CMV registration, IRP, IFTA, trip permitting, DOT operation authority, FMCSA.

Physical Requirements

Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.

Additional Requirements

This position requires successful completion of the following:

• It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
• Criminal History
• Reference Check
• Credit Check

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.