International Customer Service Representative

International Customer Service Representative

Responds to inquiries received via e-mail and by telephone from established accounts and sales force relating to product and availability, shipping and general company information, as well as processes and coordinates all documents relating to international ordering and shipments. Must understand the many facets of international business to assure the highest level of service to our customers.

Receive and process all international orders for products

Coordinate international shipments

Identify and prepare necessary export documents for delivery, cooperating with distribution department, and making sure of completion of a timely and successful delivery

Resolve customer inquiries and complete all customer quote requests

Set up and maintain customer database with accurate updates

Understand and interpret terms and conditions, special pricing agreements, and customer contracts

Recommend additional or alternative products or shipment solutions to meet customer needs

Ensure customer satisfaction

Assist and support international department with marketing analysis, report writing, and travel arrangements

Coordinate International Trade Shows from the sign up to the set-up

Cooperate to the development of international marketing material, such as brochures, flyers, POP, monthly newsletter

Interact and cooperate with every level of the organization to ensure the highest level of service to our customers

Other duties as assigned

Additional Skills & Qualifications

Must Haves:

1+ year of international customer service experience (Cross-cultural communication, Experience with global customers or distributors. Multi-channel support (phone, email, ticketing systems), Occasionally bilingual or timezone coverage)

Order entry of international customers

ERP systems

BA or Associates Degree (highly preferred)

Nice Haves:

Microsoft Excel for tracking data and order entry

Professional Client Emailing Skills

BA Degree

Soft skills:

Positive Thinker

Problem Solver

Ability to navigate complex situations.

People Person

Independent Operator

Customer Focused

Loves challenges

Phone skills

Self Motivated

Professional

Detail oriented

People person

Positivity

Job Type & Location

This is a Contract to Hire position based out of Lake Zurich, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lake Zurich, IL.

Application Deadline

This position is anticipated to close on Mar 21, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.