Internal Sales Manager

Internal Sales Manager

As an internal sales manager within Vanguard's financial advisor services division, you'll lead an internal sales team focused on driving strategic growth across the western region's four major wirehouses. You'll guide your team through data-informed sales strategies that drive outcomes, foster meaningful partnerships, and cultivate a culture of inclusion, development, and client satisfaction. Your team will be partnered up on a one-to-one basis with an external sales executive and your most important business relationship will be with your field sales manager counterpart.

Core responsibilities include hiring, evaluating, and supervising crew. Providing guidance and training as necessary to develop crew. Setting performance standards, reviewing performance, and making informed compensation decisions in accordance with all applicable human resources policies and procedures. Supporting the development of sales related goals. Monitoring and communicating progress toward goals and ensuring the team is working through partnership with external sales. Analyzing voice of client, market trends, and opportunities for continuous improvement across the internal sales team. Recommending changes to end-to-end processes to meet changing business needs. Assessing the impact of market events or Vanguard initiatives on the training needs of internal sales crew. Ensuring team develops and maintains relationships with clients in a given market segment. Analyzing call statistics and client feedback to triage problems and measure success of the team. Resolving the most complex client issues that are escalated by implementing systematic solutions and controls. Sharing internal partner and client feedback with the team. Partnering with other departments as necessary to move clients to the next stage of the sales process. Participating in special projects and performing other duties as assigned.

Why Vanguard?

At Vanguard, we believe that diverse teams drive better outcomes-for our clients and our crew. We're committed to creating a workplace where everyone feels seen, heard, and valued. If you're passionate about sales leadership, client impact, and building a culture of belonging, this is your opportunity to lead with purpose.

What we're looking for

Minimum five years of relevant experience, with three years in internal sales preferred. Prior supervisory experience is a strong plus. Undergraduate degree or equivalent combination of training and experience; graduate degree preferred. Strong experience is our primary focus, but formal education and certifications (CFP, CFA, CIMA) can be a differentiator. This role requires regulatory licenses and/or registrations (e.g., FINRA Series 7, 24, and 63). Licensing requirements will be determined by compliance based on role-specific duties, and sponsorship may be available if you do not have all that are necessary.

Special factors

Role is based in Scottsdale AZ office. Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How we work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.